- 1.What is RayFile?
- 2.Who uses RayFile?
- 3.What are features in RayFile?
- 4.How to register RayFile?
- 5.Why I need to fill in a correct E-mail address before uploading?
- 6.Why I cannot receive E-mail from RayFile?
- 7.Which files are allowed to be uploaded?
- 8.What is the maximum storage size I can upload?
- 9.Can I delete my uploaded files?
- 10.What is Account Healthy Index?
- 11.How to calculate Account Healthy Index?
- 12.How can I protect my files in Healthy Index all the times?
- 13.What is tag?
- 14.How can I modify my file tag and information?
- 15.Why my RaySource cannot run?
- 16.Why firewall always notices me "do you want to allow peer.exe to run?"
- 17.Why I cannot upload files?
- 18.Why is my upload slow?
- 19.Can I upload more than one file at a time?
- 20.I entered my e-mail address with my upload. Will I receive spam?
- 21.Can I download more than one file synchronously?
- 22.I cannot open a downloaded file: I get asked for a password, a program to open the file with. Help!
- 23.Why is my download slow?
- 24.I had installed Raysource client, why RayFile webpage always notice me have to install?
RayFile is an online storage webpage. All End-users can regale on free or affordable online storage/remote backup capacity, sophisticated uploading and downloading tools, and high-volume business accounts. Besides that, we offer advertisement propagandism services to a number of advertisement providers.
Everyone. Millions of people from all walks of life in the society of many countries. Students, professional business people, doctors, salesmen, you name it. So just Come and Join US!
Whenever and wherever you need to send a file that is larger for e-mail, RayFile can help; Whenever and wherever you need secure remote storage capacity for off-site backups, RayFile can help; Whenever and wherever you want to access some data personality from a variety of computers and dont want to carry around a Laptop or a USB stick, RayFile can help; If you are a shareware author or Super blogger providing popular and luxuriant contents to all of people you want to share, RayFile can help.
If you entered your correct e-mail address before uploading, you will receive an e-mail with the download link. If you upload files frequently, we expect that you may wish to sign up for your personal online storage account. It's free, and also allows you to comfortably manage your file portfolio in our webpage My Upload
I cannot receive E-mail from RayFile when file was uploaded successfully, or in the condition, my account has healthy problem and my files were deleted. In those cases, if you expect to receive E-mail from RayFile, please follow those below ways to settle this problem,
1st, please ensure you filled in the correct E-mail address.
2nd, please check your spam mailbox, if this link mail or notice mail is really laying in the spam mailbox, please choose this special mails is NOT SPAM mail, this step will make sure the following mails sending from RayFile will not be located to your Spam box again. After you finished above step, RayFile mails are still sending to your spam mailbox, please try to contact with your Mail Supporter directly, mails which from support@rayfile.com are valid.
If the trouble is not be fixed, please open your webpage My Settings.and make sure you clicked the option in System Config, "Send me an email, in case 'After my file uploaded successfully', 'My account has healthy problem', and 'My files are deleted by the system.'".
All files you are allowed to be uploaded, which do not violate our terms of service or the laws of concerned countries. This means that files violating copyrights, or containing pornography, are forbidden and will be removed as soon as we notice. If you find such files on RayFile, we would be glad if you notified us.
There is no limit! And even better: keep your files have well healthy index.
Sure you can! If you uploaded a file with your e-mail address and logged on, you will be able to view and delete your files from within your personal file manager My Upload. On the other hand, if your file is in unhealthy index, it will be deleted automatically by system with e-mail notice.
Members of RayFile are increasing sharply, and at this moment, data storage is becoming less and less. So what should we do? How can we balance Server and Storage? Account Healthy Index! It is defined to distinguish which kinds of file should be deleted by system automatically.
Account Healthy Index = Storage of your files (count by MB) / Daily number of Each IP who access your files
Attention: Each File is counted with download counter independently. For example, If you have 10 files, each size is 100MB, both IPs 192.168.0.1 and 192.168.0.2 downloaded your files at the same day, as a result of, two IPs are separated statistic to your each file, so finally your account have 20 IPs be counted. Besides that, another condition you have to attention too, your account healthy index is not updated by real-time, it is calculated by one or two days.
100 is a division use to define and describe whether your file is healthy and safe, let's say, if your account healthy index<100, it means your file is complete safety. However, if your account healthy index>100 and never ever drop to <100 during 5 days, it means your file will be deleted automatically by system. Certainly, you can follow below methods to keep your account index is always in HEALTHY position!
Share more files with your friends, colleagues, and blog visitors...
Or some files be part of unhealthy index can be deleted manually, to decrease your account healthy index simply.
A label assigned to identify data or file in memory. You can give a file with many tags, or you can give many files one tag. Contents and files have more relativity and interactivity made through tags. You can use any word or mark to tag your files, if you like.
Open My Upload and click a filetype icon, then you can modify your specific file description and tag.
1st, please make sure your RaySource executable program is installed successfully.
2nd, or please check your firewall software, make sure you didn't block peer.exe, PeerAdapter.exe and RaySource.exe. If they are blocked, please add these three executable programs to authentic programs.
3rd, or you can re-install RaySource completely.
If your firewall always pop up message box about "do you want to allow peer.exe to run?", please allow it. At the same position, peer.exe, PeerAdapter.exe and RaySource.exe are three main executable programs to RaySource client, so please allow them run in your PC.
If you are using RaySource Client, please make sure,
Your RaySource client is installed completely.
Your RaySource client version is not outdated, please install the latest version.
Your network is connected, and speed is natural, please check your network connection.
You didn't block RaySource software in Firewall security tools. Please go Q.15. and Q.16.
You are allowed to use P2P software by both server supporter and network administrator. If you cannot use any kind of P2P software, please contact with your server supporter or network administrator.
Does Your DNS cannot resolve IP address? Please check DNS settings.
Depending on your connectivity to our server network, your upload speed may be limited and slower than what you expect. for improved upload speed please make sure other download/upload software is closed or idle.
You are allowed open multiple upload windows to upload several files synchronously.
On the other hand, it is not allowed to upload several files at the same time in RaySource client. This feature is coming soon. Right now, you are allowing add several file into upload list, but upload them one by one manually.
No, we will never disclose your e-mail address to any third parties.
You are allowed open multiple upload windows to upload several files synchronously.
On the other hand, Maximum 6 files allowed you download at the same time by using RaySource client.
Please ask the person you received the file link from for details about the file format, required passwords. We have no way of finding them out for you.
Depending on packet roundtrip time and packet loss to our servers, your several downloads may be slow. This may also depend on the time of day, so trying again at a different time may solve your problem.
If you got this problem, please follow the below steps,
We are not supporting that Firefox browser identifies whether you installed RaySource client. This feature will be coming soon. So if you are using Firefox browser to download several files from RaySource client, webpage will always notice you install RaySource first. In this situation, you can continue to download or change to use IE browser.
If you are using IE browser, please check your IE security settings, or go to Q.15 and Q.16
If your problem is not belonging to above, you should try to re-install or update your RaySource client.
Or just open RaySource client manually, and copy an URL to New task in Raysource client, then download it.
